Return & Store Credit Policy

Returns may be requested within 7 days of delivery, based on the carrier’s confirmed delivery date. Approved returns are eligible for store credit only. Refunds will not be issued to the original payment method.

Return eligibility

To qualify for a return, merchandise must be:

• Unworn and unused
• In its original condition and packaging
• Returned with all tags attached
• Accompanied by a receipt or proof of purchase

To request a return, email rosedalestreet@outlook.com within seven days of delivery. Items returned without prior approval will not be accepted.

Return shipping

Customers are responsible for all return-shipping costs.

Original shipping charges are non-refundable and will not be included in the store credit.

We recommend using a trackable shipping service. Rosedale Street is not responsible for returned packages that are lost or damaged in transit.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged or defective, or you receive an incorrect item, contact us promptly at rosedalestreet@outlook.com. We will review the issue and work to make it right.

Non-returnable items

Sale items and gift cards are final sale and cannot be returned.

Exchanges

We do not process direct exchanges. To purchase a different item, request a return for the original item and, once the return is approved, place a new order.

Store credit

After we receive and inspect your return, we will notify you whether it has been approved.

Approved returns will receive store credit equal to the purchase price of the returned merchandise. Original shipping charges will not be credited.

Store credit is the only form of reimbursement offered for eligible returns. We do not refund to the original payment method. 

 

Thank you for shopping with Rosedale Street.

We truly appreciate your business and support.